Our current delivery timescale is approximately 4-6 weeks for fabric and leather furniture orders. All of our sofas and chairs are hand made to order in the UK and this does take time. As they say, 'good things come to those who wait'.
Unfortunately, our premium service is currently unavailable.
OUR STANDARD DELIVERY
We will contact you at least 7 days prior to delivery with the anticipated day of delivery. If you are happy with this date, we will then contact you at least 5 days prior to the delivery date with a three-hour timeslot. If the initial delivery date or time is not right for you, we will happily postpone your delivery to the next time we are in your area (usually within a couple of weeks). Of course the delivery team will be happy to call you en route to give you precise information as to their arrival if required. We deliver direct from our South Wales factories to your home using our fleet of 7.5 ton lorries (pictured above with freshly washed drivers). We deliver to any address on the UK Mainland or to a UK port of your choosing for onward shipment to Northern Ireland, any of the islands and abroad. All deliveries are undertaken by a two man delivery team so all you have to do is open the door and, if you’re feeling really sociable, put the kettle on. Our delivery team will position the furniture in the room of your choosing, take away all packaging if you want them to and allow you to inspect your furniture before signing for safe receipt. They are fully house trained and extremely skilled in getting sofas into the tightest of spots.
The goods will be delivered by a two person delivery team to your property and into the desired room which must be either on the ground floor or via adequate stairs to the first floor (as a guide, maximum 2 flights/30 steps but please contact us to discuss further if your access is over this guide) or by elevator above the first floor. Deliveries above a first floor may be reasonably refused if not easily accessible.
Our 7.5 ton trucks can deliver to 99% of residential locations, but some rural locations can create a bit of a challenge. If you live down a narrow lane or have restricted access to your property we may be able to offer the services of our smaller Luton truck ( dependent on your proximity to our South Wales Workshop). Please call us on 01495 246763 to discuss.
PRICES FOR STANDARD DELIVERY
Mainland England and Wales: we charge £75 for our standard delivery service to any address in mainland England and Wales. Scotland: we charge £125 for standard delivery to any address in the lowland Scotland postcodes DG, TD, KA, ML, EH, G, FK, PH, KY and DD. An additional charge is made for deliveries to the remaining Scottish postcode areas. On occasion, we may need to use a third party carrier to deliver to some areas. Please contact us on 01495 244226 for more details.
Accessory charges vary, depending on the weight and value of the goods and if they are sent by Royal Mail or courier, to mainland England and Wales or Scotland. Please call for more information.
21 DAY MONEY BACK GUARANTEE
We know that choosing a new sofa online means you can’t necessarily try it out first. That’s why we offer a 21 day money back guarantee on all our furniture. You have 21 days from the day of delivery to try out your new sofas and chairs in the place it matters: your home. If, for whatever reason, you decide your new purchase is not quite right for you, simply let us know within 21 days and we will come and collect it free of charge. *
*Collection charges will apply to Scottish regions. Charges will reflect the initial delivery charge.
All SofaSofa furniture is guaranteed for two years against any defect in manufacture and materials, and five years for frames for your sofa or chair. In the unlikely event of a fault, we will collect, repair and return the furniture to you entirely free of charge. Find out more about our SofaSofa Guarantees here. We will refund your money in full including all delivery charges so you are not left out of pocket. Alternatively we will happily organise an exchange to a different model, colour or size. And we promise not to quibble or pout.
You can cancel up to 21 days from the day of delivery of your furniture for a full refund (subject to a collection charge in Scotland). If you wish to cancel your order or return your goods, please put your request in writing in an email on our contact page or via post addressed to SofaSofa, Viaduct Works, Crumlin Road, Crumlin, South Wales, NP11 3PL. Should you decide to cancel your order after delivery, we will arrange collection of your cancelled goods free of charge ( a collection fee applies in Scotland). Once the goods are returned to our workshop they will be inspected and, provided the goods are undamaged, a full refund will be issued. For full details on cancellations and refunds, please see our Terms and Conditions.