Privacy Policy

This notice describes our privacy policy. By visiting this website, you are accepting the privacy policy described below.

1. What personal information do we collect?

Information You Provide. We receive and store information you enter. For example, when you search for or buy a product or service, or when you supply information such as your address, phone number or credit card. You can choose not to provide certain information, but then you might not be able to take advantage of some of our features. We use the information that you provide for such purposes as responding to your requests, customising future shopping for you, improving our website, and communicating with you.

Business Transfers. As we continue to develop our business, we might sell or buy assets. In such transactions, customer information generally is one of the transferred business assets. Also, in the unlikely event that we are acquired, customer information will be one of the transferred assets.

Law Enforcement. If we receive a lawful court order to release account or other personal information then we will comply with the law. We will also release information when necessary to protect the life, safety or property of others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

2. Why do we need your personal data and what do we use it for?

We need and use your data to:

  • service the contract that you have
  • improve our services to our customers
  • comply with legal obligations which we are subject to
  • protect our interests
  • detect and prevent fraud

Fulfilment of your order / service

We employ other companies and individuals to perform functions on our behalf, such as delivering packages, fulfilling warranty obligations, sending postal mail and e-mail, and processing credit card payments. They have access to personal information needed to fulfil your order, but may not use it for other purposes.

We might receive information about you from other sources and add it to our account information. This may include updated delivery and address information from our shippers or other sources so that we can correct our records and deliver your next purchase or communication more easily.

Marketing Communications

We and other companies within the SofaSofa group may use your information to keep you informed about products and services that may be of interest to you.

From May 2018, we ask our website users who wish to receive marketing communications to “opt-in” on relevant pages. This includes our marketing communications for email, brochures and mail. This means you have the choice as to whether you want to receive future communications from us.

When you receive a communication, we may collect information about how you respond to or interact with that communication, and this may affect how we communicate with you in future.

You can decide not to receive communications or change how we contact you at any time. If you wish to do so please contact SofaSofa by emailing or telephoning 01495 244226.

3. How do we protect the security of your information?

We employ a variety of physical and technical measures to keep your data safe and to prevent unauthorised access to, or use or disclosure of your personal information.

Electronic data and databases are stored on secure computer systems and we control who has access to information (using both physical and electronic means). Our staff receive data protection training and we have a set of data protection procedures which personnel are required to follow when handling personal data.

Payment security

All electronic forms on our website that request financial data will use the Secure Sockets Layer (SSL) protocol to encrypt the data between your browser and our servers.

If you use a credit card to purchase online we will pass your credit card details securely to our payment provider (SecureHosting). Our payment provider complies with the payment card industry data security standard (PCI-DSS) published by the PCI Security Standards Council.

Of course, we cannot guarantee the security of your home computer or the internet, and any online communications (e.g. information provided by email or our website) are at the user’s own risk.

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.

No system can guarantee absolute security, just as the finest lock cannot guarantee physical security. However, we take every reasonable precaution to assure that your data is secure.

4. Who holds my personal data?

SofaSofa is the trading name of Oakridge Direct Limited, Thomas Lloyd Mail Order Limited and Kirkdale Mail Order Limited. SofaSofa holds your personal data. If you have any questions about the personal data that we hold and how we use it, please write to:

Viaduct Works
NP11 3PL

5. Cookies and links to other sites


Our website uses local storage (such as cookies) to provide you with the best possible experience and to allow you to make use of certain functionality (such as being able to shop online). If you do not want us to use cookies, you can easily disable them by going to the toolbar of your web browser, and clicking on the “help” button. Follow the instructions that will prevent the browser from accepting cookies, or set the browser to inform you when you receive a new cookie. In addition, you may visit this and other websites anonymously through the use of utilities provided by other private companies.

Links to other sites

Our website contains hyperlinks to many other websites. We are not responsible for the content or functionality of any of those external websites (but please let us know if a link is not working by using the 'Contact us' link at the top of the page).

If an external website requests personal information from you (e.g. in connection with an order for goods or services), the information you provide will not be covered by the SofaSofa’s Privacy Policy. We suggest you read the privacy policy of any website before providing any personal information.

When purchasing goods or services from any of the businesses that our site links to, you will be entering into a contract with them (agreeing to their terms and conditions) and not with SofaSofa.

Changes to our Privacy Policy

We’ll amend this Privacy Policy and Cookie Policy from time to time to ensure it remains up-to-date and accurately reflects how and why we use your personal data.

This Privacy Policy was last updated on 11.06.2018